Tokens & limits: FAQ

What happens if I run out of tokens?

Generation stops and you'll see a message explaining you're out of tokens for this period, with a link to review your plan. Nothing else in the product is affected; browsing your library, organising boards, and managing your team all keep working.

Do unused tokens roll over?

No. Your monthly allowance resets at the start of each billing period, and whatever wasn't used expires rather than carrying forward. Tokens credited to your account outside the monthly plan, such as goodwill credit, work differently: they never expire and are only spent once your monthly allowance is used up.

What happens if a generation fails?

The tokens spent on it are refunded to your balance automatically. You're never charged for a result that didn't come back.

Why does the same kind of shot cost different amounts?

Cost is derived from what a generation actually costs to run, which varies by model and, for video, by length. A fast draft model and a premium cinematic model are priced differently for the same reason a five-second clip costs less than a fifteen-second one.

Can I buy more tokens without upgrading my plan?

Not through self-serve checkout yet. For anything beyond your plan's monthly allowance, email maclee@beyondreach.io.

Where do I see exactly what I've spent?

Settings, then Billing & Invoices, then Usage History lists every token movement on your account: grants, generations, training, refunds, and adjustments, newest first.

See also