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Introduction & Getting Started

Troubleshooting & FAQs

Contact support

How to reach us, and what to include so we can help quickly.

Email

Email maclee@beyondreach.io for account, billing, plan changes, and anything you can't resolve from the Common Issues page.

What to include

  • Your brand name or workspace slug
  • What you were trying to do, and what happened instead
  • A link to the asset, product, or persona involved, if there is one
  • Roughly when it happened

The more specific the report, the faster we can trace it. "Training keeps failing" is harder to act on than "Product X failed training twice tonight after I uploaded ten new photos."

See also

Common issues

Training failures, drifting identity, and generation errors.

Tokens & limits: FAQ

Costs, refunds, resets, and what happens when you run out.